General Inquiries

For questions related to features, pricing, partnerships, or account matters, please reach us at [email protected]. To facilitate a swift reply, include your organization name, a primary contact email, and a concise description of your question. If your inquiry concerns a specific product or feature, reference it in the subject line or opening paragraph.

Developer Submissions

Onohe welcomes developer and partner submissions seeking integration with our platform. To ensure a thorough review, submit an email to [email protected] with a complete package that includes:

• Project name and a one-sentence value proposition
• Target platforms (web, iOS, Android, etc.) and the intended use of Onohe APIs
• Technical overview of the integration and the APIs or endpoints involved
• Documentation link or attached specification, plus sample code or sandbox steps
• Security considerations and data handling practices
• Estimated user base, anticipated impact, and any relevant metrics
• Primary contact and preferred communication channel

Submissions are reviewed on a rolling basis. An acknowledgment is issued within 2 business days, with a full assessment typically completed in 7–10 business days, depending on complexity. Submissions outside our current scope may be declined with constructive feedback.

Response Times

Onohe commits to transparent timing for all inquiries. Our standard expectations are:

• General inquiries: replies within 1 business day for straightforward questions; up to 2–3 business days for more complex topics.
• Technical or account-specific issues: responses within 1–2 business days after receipt, with priority given to critical incidents.
• Developer submissions: acknowledgment within 2 business days; full evaluation within 7–10 business days.

For urgent platform issues, mark your email as URGENT to help us accelerate routing. Privacy and data handling considerations are detailed in our Privacy Policy at https://onohe.com/privacy.